Service Level & Preventive Maintenance Agreements
DIFFERENT TOOLS, ONE COMMON GOAL: RELIABLE COMMUNICATIONS
Service Level and Preventative Maintenance Agreements
It’s easy to assume that a Service Level Agreement (SLA) and a Preventive Maintenance Agreement (PMA) are the same thing, but they’re not. While they often work in tandem, they each serve a distinct purpose.
A Service Level Agreement outlines the kind of support you can count on; how quickly issues will be addressed, how repairs are dealt with, and what is actually included in terms of coverage. A Preventive Maintenance Agreement, on the other hand, focuses on keeping your system running smoothly through routine inspections, timely updates, and proactive care. Both types of agreements can help reduce downtime, extend the life of your communications system and protect your investment, but knowing whether you need one or both starts with understanding what each one offers for your business.
The Value of a Service Level Agreement (SLA)
SUPPORT YOU CAN COUNT ON WHEN IT MATTERS MOST
When something breaks, timing is everything. A Service Level Agreement (SLA) defines how quickly help will arrive, what type of support is available, and what is included in terms of repairs, replacements, and priority handling. When a system problem arises, response times and manpower become critical issues.
A well-structured SLA clearly outlines response times, the scope of available support, and what’s included in terms of repairs, replacement parts, and escalation procedures. For teams that depend on uninterrupted communication, whether in healthcare, business-critical operations, or public safety, having a Service Level Agreement in place offers more than just peace of mind. An SLA gives you a clear expectation of how technical support will progress during a disruption. No surprises, no guesswork. SLAs help establish accountability, with clearly defined expectations on both sides.
What’s Typically Included in an SLA:
Response times that are adjusted based on the urgency of the issue
Direct access to experienced repair technicians & support staff
Clear escalation steps for handling time-sensitive service needs
Routine reporting that tracks system performance over time
Straightforward terms outlining support hours, coverage, and timelines
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Get started on a reliable “safety net” for your communications.
Why Preventive Maintenance Agreements (PMAs) Matter
WAITING UNTIL SOMETHING BREAKS IS A RISK YOU DON’T NEED TO TAKE
While Service Level Agreements respond to problems, a Preventative Maintenance Agreement (PMA) helps prevent them from happening at all. These proactive agreements are designed to keep your communications system in top shape through regular maintenance, testing, updates, and inspections.
A strong PMA can reduce emergency repairs, minimize downtime, and make sure your radios, repeaters, and infrastructure are operating at peak performance, especially during critical moments. If your business relies on 24/7 communication, a preventative approach isn’t just smart, it’s essential.
What’s Usually Included in a PMA:
Scheduled inspections of equipment & performance
Firmware and software updates
Battery testing and replacements
Cleaning, tuning, and performance optimization
Early detection of potential issues before failure occurs
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Protect your communication system with a PMA.
Keep Your Communication Systems Running at Their Best
Built on Experience. Tailored to You.
WE DON’T JUST OFFER AGREEMENTS, WE OFFER PARTNERSHIPS
At Prairie Mobile, we’ve spent decades supporting organizations across Canada with dependable communication systems. From public safety to utilities, we understand what’s at stake when your system fails and how to keep that from happening.
We also know that no two operations are alike. That’s why we take the time to design SLAs and PMAs that make sense for you. Together, we’ll build a service plan that fits your goals, supports your workflow, and stays within your budget. Whether you need high-availability response times, routine equipment checks, or both, Prairie Mobile has you covered.