24/7 On-Call Technical Support Service Agreements
SERVICE AGREEMENTS HELP KEEP YOUR SYSTEM OPERATING
24/7 On-Call Technical Support
When your communication system is mission-critical, downtime isn’t an option. Prairie Mobile Communications offers 24/7 On-Call Technical Support Service Agreements to provide peace of mind in the event of system issues. Whether you’re supporting frontline responders, remote industrial teams, or enterprise-wide dispatch systems, we help ensure that your system stays online and responsive.
Tailored Agreements to Match Your Needs
WE DESIGN OUR SUPPORT AROUND YOUR SPECIFIC NEEDS
Not every organization requires the same level of support. That’s why we offer flexible support agreements designed around your priorities. Our team will work with you to define customized response times, categorize incident severity (P1, P2, P3), and establish a reliable escalation process. If your system is vital to your safety, productivity, or customer response time, we’ll build a support plan that reflects that urgency.
Customized Priority Response Levels
MAKE SURE YOUR RESPONSE IS ALIGNED WITH THE URGENCY OF THE ISSUE
Not all design work needs to wait until walls are up and cables are pulled. Predictive coverage modeling lets us map out your communications coverage before deployment using powerful software tools like iBwave. These models simulate how radio waves will travel throughout your site, factoring in wall composition, ceiling height, floor layouts, and known sources of interference.
Think of it like a digital crystal ball for your radio, Wi-Fi, or DAS system. With predictive modeling, we can test different equipment layouts, frequencies, and antenna placements to identify the most efficient and cost-effective design before a single cable is laid. This approach saves time, avoids rework, and ensures your system is engineered with accuracy from day one.
High Priority (P1)
A significant issue has occurred, and the system is down.
Medium Priority (P2)
The system remains operational, albeit not at full capacity. It’s impacting safety or productivity.
Low Priority (P3)
The issue is minor. However, it still needs to be addressed.
Proactive Service. Reliable Response.
A PRAIRIE MOBILE SERVICE AGREEMENT IS A PROACTIVE PARTNERSHIP
A service agreement with Prairie Mobile isn’t merely a safety net—it’s a proactive partnership. We monitor and respond to issues before they can escalate into significant difficulties. This will help reduce costly downtime. Whether you’re managing two-way radio infrastructure, in-building coverage systems, or public safety networks, Prairie Mobile has the expertise to respond as needed when it matters most.