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At Prairie Mobile Communications your satisfaction is of key importance to us. With this in mind, here is our return and exchange policy. 

RETURN & EXCHANGE POLICY: We will gladly consider returns or exchanges under the following conditions.

Cellular Phones & Smartphones:

  • Cellular phones and smartphones purchased in store may be returned within 15 days of purchase providing:
  • There has been less than 100 minutes of airtime use
  • There has been less than 250 MB of data use
  • The item is returned with all packaging and in near-new condition
  • Refunds will be issued in the same form as the original payment. Refunds will only be issued to the original credit card used to make the purchase with the exception noted below for cash or any payment over $500

 

  • Cellular phones and Smartphones purchased online or by phone may be returned within 30 days of purchase providing:
  • There has been less than 200 minutes of airtime use
  • There has been less than 500 MB of data use
  • The item is returned with all packaging and is in new condition
  • Refunds will be issued in the same form as the original payment. Refunds will only be issued to the original credit card used to make the purchase with the exception noted below for cash or any payment over $500

Accessory and all other purchases:

  • All other returns must be made within 30 days from date of purchase
  • Special orders and select accessories may be subject to a restocking fee
  • Prepaid cards, cellular service and labour fees are non refundable items
  • Customer must present a copy of the original invoice and method of original payment · Refunds over $500 or any purchase made by cash, will be processed out of our head office with the refund issued by cheque (mailed out)
  • Equipment being returned or exchanged MUST be in NEW condition and must be with all original packaging.
  • Due to hygienic reasons, earphones are non-returnable.

Promotional Terms & Conditions:

  • When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refunded amount, or said item must be returned as well and meet all conditions as listed above.

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